New Car Servicing

Servicing a new car under warranty? At Denmor you can get your car serviced without voiding the warranty!

The Australian Competition and Consumer Commission (ACCC) explains that your preferred mechanic can service your new car without voiding the warranty, although there are some conditions.

The following is an extract from the Australian Competition and Consumer Commission (ACCC) Consumer Express publication, April 2005, Issue 1445-9671

New vehicle warranty

Where a problem arises with the vehicle that is covered under the warranty, the vehicle should be taken to the dealer for repair. These repairs should be done free of charge under the warranty.

New and used vehicle servicing

In relation to general servicing, motor vehicle dealers are entitled to insist that any servicing performed on cars they sell is carried out by qualified staff, according to the manufacturer’s specifications, and using genuine or appropriate quality parts where required. Provided these conditions are met, regardless of where you choose to get your car serviced, your warranty will remain intact. So shop smart and shop around.

Qualified staff

Qualified staff is a party or parties, other than an ‘authorised dealer’, who is capable of performing car servicing. Some servicing venues display qualification certificates, but if you’re not sure the staff are qualified, just ask.

Manufacturer’s specifications

If an independent agent implies that it can perform general car servicing to manufacturer’s specifications and does not perform that function satisfactorily, then you have rights and remedies against the agent regardless of whether the agent has factory qualifications or not.

Genuine or appropriate quality parts

The issue here is not who manufactured the part/s, it is whether the part/s are fit or appropriate for the purpose intended. If a part is non-genuine, but is interchangeable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer’s warranty. However, it must also be noted that should the part/s installed fail or not perform satisfactorily, the consumer then has rights against the fitter and/or manufacturer of those replacement parts. If the non-genuine part fails, and causes some other damage to the vehicle, the dealer and vehicle manufacturer will not be liable for damage caused by the failure of that part.

What does it mean?

Here at Denmor Automotive we can service and maintain your new car with Quality parts and Workmanship. Give us a call, or send us an enquiry to discuss the servicing & repair options best suited to you & your cars needs!

Any Questions?

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